Privacy Policy

This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website. We are committed to safeguarding your privacy and ensuring that your personal information is processed lawfully, fairly, and transparently, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following categories of data:

• Information you provide directly, such as contact details or form submissions.
• Technical information including IP address, browser type, device information, and pages visited.
• Cookie data and analytics that help us understand website usage and improve user experience.

2. How We Use Your Data

We use your personal information for the following purposes:

• To operate, maintain, and improve our website and its functionality.
• To respond to enquiries and provide requested information or support.
• To analyse user behaviour and website performance through aggregated statistics.
• To comply with legal obligations and regulatory requirements.

3. Legal Basis for Processing

We process your data based on one or more of the following lawful grounds: your consent, the necessity to perform a contract or service, compliance with legal obligations, or our legitimate interests in improving our services and ensuring website security.

4. Data Retention

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When no longer needed, it will be securely deleted or anonymised.

5. Data Sharing and Disclosure

We do not sell personal data. In limited cases, we may share information with trusted service providers who assist in website hosting, analytics, or maintenance — all of whom are bound by data-protection agreements. Data may also be disclosed where legally required by competent authorities.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality and collect usage data. For full details, please refer to our separate Cookie Policy.

7. Data Security

Appropriate technical and organisational measures are in place to protect your data against unauthorised access, loss, or alteration. Despite these safeguards, no online system can guarantee absolute security, and users should exercise care when sharing information over the internet.

8. Your Rights

Under the UK GDPR, you have the right to access, correct, or erase your personal data, restrict or object to its processing, and request data portability. You also have the right to withdraw consent at any time where processing is based on consent.

9. International Transfers

If personal data is transferred outside the United Kingdom, we ensure that appropriate safeguards are applied in accordance with data-protection legislation to maintain the same level of security.

10. Updates to This Policy

This Privacy Policy may be updated periodically to reflect legal, technical, or operational changes. Any significant updates will be posted on this page with the revised date indicated below.

11. Contact and Complaints

If you have concerns about how your personal data is handled, you can contact the UK Information Commissioner’s Office (ICO) at ico.org.uk for independent advice or to lodge a complaint.